Industry-Leading Net Promoter Score of 84 - SightMD Skip to main content

Industry-Leading Net Promoter Score of 84

Published on: May 15, 2023

Industry-Leading Net Promoter Score of 84

SightMD Announces Industry-Leading Net Promoter Score of 84

HAUPPAUGE, N.Y. (PRWEB) June 9, 2023

SightMD, a leading multi-specialty ophthalmology platform is proud to announce that it has received a Net Promoter Score (NPS) of 84, based on a survey of over 5,750 patients since the survey launched in Q4 of 2022. Net Promoter Score is a customer experience metric that measures loyalty and is predictive of business growth. NPS is calculated by asking an initial survey question on a 0–10 rating scale. Then, the accumulated ratings are graded as one number between -100 and 100. This number expresses how customers perceive a company. A score of 84 is considered to be among the absolute best in their industry and is a testament to the high level of satisfaction that SightMD’s patients have with the practice. 

“Our mission at SightMD is to provide the very best in eye care, both medically and surgically.” Said Jeffrey Martin, MD Co-Founder and President of SightMD “Hearing that we have achieved an excellent report from our patients is the ultimate in satisfaction as a provider.  We will continue to strive to be even better.”

Through the survey patients reported high levels of satisfaction with SightMD’s team of doctors as well as its clinical staff. “SightMD is the best!! The team of highly skilled doctors are intelligent, highly knowledgeable, who are also very patient. They listen to you and answer all the questions you may have. Their team is confident in what they are doing and gives you confidence as well.” said one patient from Long Island. Survey responses also praised the company’s support teams, noting that they were “informative and quick to respond.”

“Our role as administrative provider is to support our eye doctors so they can provide the greatest patient care experience.” said Jonathan Lujan CEO of Sight Growth Partners “NPS scores above 80 are considered world-class. I am proud that we can help provide world-class experiences for the physicians we support and their patients.”

About SightMD

SightMD is a rapidly-growing integrated ophthalmic provider group, offering patients access to over 80 eye care providers through the convenience of 40 locations across New York. SightMD’s track record of providing clinically-excellent care spans over 50 years, and its services include general eye exams, laser cataract surgery and lens implantation, glaucoma management, retinal disorder treatment, corneal services, neuro-ophthalmology, LASIK laser vision correction, oculoplastic surgery, pediatric ophthalmology, and audiology. Sight Growth Partners is the administrative services provider for SightMD as well as SightMD Connecticut, SightMD New Jersey, and SightMD Pennsylvania. 

About Sight Growth Partners

Sight Growth Partners is the leading administrative services provider for the ophthalmology sector including SightMD in New York, SightMD Connecticut, SightMD New Jersey, and SightMD Pennsylvania. It has over 140 employees who provide administrative solutions to physicians, ophthalmology clinics and ambulatory surgery centers. Sight Growth Partners provides its clients with world-class administrative services, including a 24/7 call center, billing, credentialing, marketing, human resources, and other services, enabling them to continue delivering best-in-class care to patients in their communities. Sight Growth Partners is backed by Chicago Pacific Founders, a leading middle market private equity firm which focuses exclusively on partnerships with growing companies in the healthcare services sector.